01The agreement
These Terms & Conditions (the “Terms”) govern access to and use of the BulletDraw platform, its web and mobile applications, and this website (together, the “Service”). By creating an account, accepting an invitation, or using the Service, you agree to these Terms.
If you use the Service on behalf of a company, you confirm that you are authorised to bind that company, and “you” means the company. Where your organisation has signed an order form or master agreement with BulletDraw (an “Order Form”), that document names the contracting parties and prevails over these Terms where the two conflict.
02Accounts and access
The Service is organised by organisation. An organisation's administrators decide who joins, what roles they hold, and which screens and actions each role can use. You are responsible for the people you invite and for everything done under your organisation's accounts.
Keep sign-in credentials confidential and tell us promptly at contact@bulletdraw.comif you believe an account has been compromised. One person may belong to several organisations with a single identity; access in each is limited to that organisation's data.
03Subscriptions and fees
What you subscribe to, the subscription term and the price are set out in your Order Form. Fees are due as stated there and are non-refundable except where the Order Form or the law says otherwise.
Unless your Order Form says otherwise, subscriptions renew for the same term and you may cancel before the renewal date. We may change prices for a renewal term with reasonable notice before it begins.
04Access for lenders and subcontractors
Lenders, subcontractors, suppliers, inspectors and clients who are invited into a builder's work — through a lender account, the subcontractor portal, or a secure link — use the Service through that invitation. These Terms still apply to that use.
A lender account gives access only to the draw packages sent to it. A subcontractor or supplier sees only what the inviting organisation shares with them. Links are personal to the request they were sent for; do not forward them to people who should not act on them.
05Your data
You own the data, documents and files you and your users put into the Service (“Customer Data”). You grant us the rights we need to host, process, transmit and display Customer Data to provide and support the Service for you — nothing more. We do not sell Customer Data.
You can export your data at any time. When your subscription ends you may export it for a reasonable period, after which we delete it as described in our Privacy Policy, except where records must be kept longer by law or for audit.
You are responsible for having the right to put Customer Data into the Service, including information about your subcontractors, vendors and lenders.
06Payments and e-signatures
Payments made through the Service, such as ACH payouts to subcontractors, are processed by regulated payment partners, and electronic signatures are handled by an e-signature provider. Using those features means you also accept the partner's terms, which we will make available to you. BulletDraw is not a bank and does not hold funds.
You are responsible for approving the payments you release and for the accuracy of the payee and amount. A payment can fail or be returned by the banking system; the Service records what happened, but the outcome of a payment is determined by the payment network and the banks involved.
07Lien waivers and legal documents
The Service provides lien waiver and other document templates, filled from your data, based on statutory forms where a state prescribes one. They are starting points, not legal advice. Statutes change and circumstances differ; review every legal document with qualified counsel before relying on it.
BulletDraw is not a law firm and does not provide legal, tax or financial advice. You decide which documents to use, send and sign.
08AI-read and AI-drafted data
Parts of the Service use AI to read documents — invoices, checks, certificates, budgets — and to draft text such as daily logs, reports and proposals. Results are presented to a person to confirm before they are used.
AI output can be wrong. You are responsible for reviewing what you confirm, submit, sign or pay. Nothing is approved, submitted to a lender or paid by the Service on the strength of AI output alone.
09Acceptable use
You agree not to, and not to let anyone else:
- submit draw packages, invoices, waivers or documents you know to be false or misleading;
- use the Service to commit fraud or to violate any law, including lending, lien and privacy laws;
- access data you are not authorised to see, or try to get around roles, permissions or security controls;
- upload malware, or interfere with or overload the Service;
- copy, resell or reverse-engineer the Service, or use it to build a competing product.
We may suspend access that breaks these rules, and terminate accounts used to submit fraudulent draws.
10Third-party services
The Service connects to services we do not control — for example accounting systems, payment networks, e-signature, email and your lenders' own systems. We are not responsible for those services, and your use of them is governed by their terms.
11Availability and changes
We work to keep the Service available and secure, and we improve it continuously, which means features change over time. Where your Order Form includes a service commitment, that commitment applies. We will not remove a core feature you rely on during a paid term without reasonable notice.
12Intellectual property
The Service, its software, design and content (other than Customer Data) belong to BulletDraw and its licensors. These Terms give you a right to use the Service during your subscription; they do not transfer ownership. If you send us feedback, we may use it without obligation to you.
13Confidentiality
Each party will keep the other's non-public information confidential, use it only for the purposes of this agreement, and protect it with at least reasonable care. This does not apply to information that is public, was already known, or is required to be disclosed by law.
14Warranties and disclaimers
We will provide the Service with reasonable skill and care. Beyond that, and to the extent the law allows, the Service is provided “as is” and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that draws will be funded, that a lender will accept a package, or that the Service will be error-free.
15Limitation of liability
To the extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, and each party's total liability under this agreement is limited to the fees paid or payable by you for the Service in the twelve months before the claim. These limits do not apply to a party's fraud, wilful misconduct, or payment obligations.
16Indemnification
You will defend and indemnify BulletDraw against third-party claims arising from Customer Data, from documents you submit or sign through the Service, or from your breach of the acceptable-use rules.
17Term and termination
These Terms apply for as long as you use the Service. Either party may end a subscription as set out in the Order Form, or immediately if the other materially breaches these Terms and does not fix the breach within thirty days of notice. On termination your right to use the Service ends; the sections on your data, confidentiality, disclaimers, liability and indemnification continue.
18General
The governing law and venue for disputes are those named in your Order Form. Neither party may assign this agreement without the other's consent, except to a successor of its business. If a provision is found unenforceable, the rest remains in effect. Failing to enforce a provision is not a waiver of it.
We may update these Terms. We will post the new version here with a new date and, for material changes to paid subscriptions, give notice before they take effect.
Contact us
Questions about this document go to contact@bulletdraw.com. See also our Privacy Policy and Legal Disclosures.